Please Read For Our Return, Cancelation & Licensing Policies

Return/Cancelation Policy

We are a family run company with real people whom have worked very hard for many many years to provide the products and services we now offer. We love what we do and care very much for our customers’ well being. It is always in our hearts to give our customers great tools that they can use to build their business.

We guarantee our work 100% and will always correct any issues that we are responsible for. Our company policy on requests for return or cancelation is that we do not give refunds. There are immediate costs to us in the design and set up of your web site that include contracts and payments to third party vendors and designers and for that reason, we do not issue refunds for any reason.

Our terms and policies regarding all areas of our products and services can be changed, updated, corrected added to or revised at anytime with out notice and it is the client’s responsibility to review these terms and policies frequently and with out notification from Profile Your City, Inc.

All information about our products and services, or your account is private and only intended for the client and Profile Your City, Inc. If you CC, Forward or in any other way share any correspondence between you the client and us Profile Your City, Inc with anyone else, past or present without written content from Profile Your City, Inc you will be in violation of our terms and subject to service termination immediately.

Changes & Errors – If there is an error or issue with your web site, we are more than happy to resolve it for you and work with you to find a solution. There may or may not be a charge for this service depending on the issue. Each client is given ample opportunity to provide pertinent information and review the site for errors or omissions and submit them in email form for correction. This should be done within two weeks of your site being uploaded for your preview. After this phase there is a charge for ongoing maintenance. The client is responsible for checking that all content, bio’s, email addresses, phone numbers and contact information is correct.

We do not represent in anyway that we will extend our products or services to you for an undetermined amount of time. Our terms of service is only for one year at the most and can be terminated or phased out of our offerings anytime after that year. Our rates for Hosting, Domain Services, Email Services, Search Engine Optimization, Design Services or any other product or service we provide may change at anytime. The services we provide must be in writing to be valid.

Abusive Emails, Yelling or harsh language towards Profile Your City, Inc its contractors and or employees is a violation of our terms of service. We do not accept any blame or liability for anything out side our control or product and service we provide.

Contacting Profile Your City, Inc. Rules and Procedures.  – We have a support system on our website for your to submit your change requests of any kind. From new work requested to errors found. This is our system for submitting work requests to Profile Your City, Inc. We do not accept any requests in any other form, like a phone message, text message or US Mail. Once you have submitted a request we will review it and email you back our response. Most requests are billable and will be billed with out notice. We do not promise any amount of time that we will get back to you about your request. Some requests can be answered faster that others. We take weekends and holidays off and spend off work time with our families. Please do not expect an immediate answer regardless of your perception of the importance of your request.

Our products and services may be terminated at any time our terms of service is violated. You will not be entitled to a refund in any form regardless of the issues.  The termination will be with out notice.

Maintenance & Renewals – None of our web sites include maintenance and charges for hosting and domain renewal services are standard on an annually renewal basis.

Licensing – All of our web sites and content are owned by Profile Your City, Inc. and licensed to the Realtor, Real Estate Company, Brokerage or other vendor. The content and design of our web site products are only authorized for use under this license for the term of the relationship between Profile Your City, Inc. and you, the client. Our web site products may not be hosted, maintained or otherwise altered by anyone other than our company without our consent, and upon termination of the relationship, all files will remain proprietary to Profile Your City, Inc.. This includes any customization of graphics, design, widgets, IDX integration, etc, that we may have created for the client. At the discretion of Profile Your City, Inc., web sites may be offered to the client for a buyout price at the end of the relationship term. The price for a buyout of the content and design will be determined by Profile Your City, Inc. This buyout does not include any fees associated with maintaining the IDX system which is integrated into your web site.

Email services. We bill our current hourly rate for all email support question. Regardless of the issue, we bill for email support. We suggest you back up all your emails and do not guarantee the safe keeping or delivery of any emails. We do not in any way guarantee 100% up time or any percentage of up time on email accounts. We do not offer free email support.

CD Products – On our CD purchases, once approval on the artwork is given, your artwork will be printed. If at any point after the approval has been given, charges will be incurred for any necessary reprints. If any CDs received by our clients are defective in nature, we will replace them at no charge. It is a client’s responsibility to check the CDs upon receipt of the product and notify us immediately of any errors. We do not accept any liability for inaccurate information on the CD.

Video Introductions – If you have purchased one of our personalized video intro packages, this package includes one hour of on set time. Please come prepared for the shoot, if we need to rework scripts or if you are running late, that time will count as part of the hour appointment. Additional time will be billed at a rate of $150 an hour and reshoots will be billed at the same purchase rate. If you have any additional questions about our policies, please email us with your questions.

IDX/MLS System Policy – to the best of our knowledge the information provided is current and accurate, but we do not accept liability for any misrepresentations or inaccuracies. The information is provided by third party vendors and therefore cannot be guaranteed by us to be accurate 100% of the time.

Please contact us for our current rates on maintenance. Our rates may change at anytime and with out notice.

If you want to terminate your services you must write us an email to support@profileyourcity.com with the words “Account Termination” in the email subject line. We require a advance 90 day termination notice and you will we required to pay for all services with in that time frame as well as any outstanding balance due to Profile Your City, Inc. Fees may apply to close, transfer or discontinue our services. In addition to any fees required to close your account a $250 termination fee applies to all account closures.

If you use a credit card to pay for our products or services you agree to our terms of service. You also agree to not do a charge back (Ask For A Refund) to your credit card company for any reason.

Some of our products, services or invoices may include the names or reference to “Jeffrey Buck & Jennifer Buck” all rights and ownership is to be represented by, owned by and covered under the corporation “Profile Your City, Inc.” So as to never be confused these products and services are owned by Profile Your City, Inc.