Return, Cancellation & Licensing Policies

Effective Date: 11/09/02

Return/Cancellation Policy

We are a family run company with real people whom have worked very hard for many many years to provide the products and services we now offer. We love what we do and care very much for our customers’ well being. It is always in our hearts to give our customers great tools that they can use to build their business.

We guarantee our work 100%: – We will always correct any issues that we are responsible for. Our company policy on requests for return or cancellation is that we do not give refunds. There are immediate costs to us in the design and set up of your web site that include contracts and payments to third party vendors and designers and for that reason, we do not issue refunds for any reason.

Terms & Policy Updates: – Our terms and policies regarding all areas of our products and services can be changed, updated, corrected added to or revised at anytime without notice and it is the client’s responsibility to review these terms and policies frequently, and without notification from Profile Your City, Inc. Buy continuing to use our services you consent to our Terms & Policies.

Private Information: – All information about our products and services, or your account is private and only intended for the client and Profile Your City, Inc. All correspondence is considered privileged. If you CC, Forward or in any other way share any correspondence between you, the client, and us Profile Your City, Inc with anyone else, past or present without written content from Profile Your City, Inc you will be in violation of our terms and subject to service termination immediately.

Training Classes: -  All the information your receive through our training classes, support system, emails, text’s, social media tools such as YouTube, LinkedIn, Facebook or verbal conversations is private content owned by Profile Your City, Inc. This content is our opinion and only that, we offer no guarantees to our training, opinions and other content we provide. You may not reproduce or share this content with out expressed written permission from Profile Your City, Inc.

Changes & Errors: – If there is an error or issue with your web site, we are more than happy to resolve it for you and work with you to find a solution. There may or may not be a charge for this service depending on the issue. Each client is given ample opportunity to provide pertinent information and review the site for errors or omissions and submit them in email form for correction. This should be done within two weeks of your site being uploaded for your preview. After this phase there is a charge for ongoing maintenance. The client is responsible for checking that all content, bio’s, email addresses, phone numbers and contact information is correct.

Terms Of Service: – We do not represent in anyway that we will extend our products or services to you for an undetermined amount of time. Our terms of service valid only for one year at the most and can be terminated or phased out of our offerings anytime after that year with out notice. Our rates for Hosting, Domain Services, Email Services, Search Engine Optimization, Design Services or any other product or service we provide may change at anytime. The services we provide must be in writing to be valid.

Customer Conduct: – Abusive Emails, Yelling or harsh language towards Profile Your City, Inc its contractors and or employees is a violation of our terms of service. We do not accept any blame or liability for anything out side our control or product and service we provide.

Contacting Profile Your City, Inc. Rules and Procedures:  – We have a support system on our website for your to submit your change requests of any kind. From new work requested to errors found. This is our system for submitting work requests to Profile Your City, Inc. We do not accept any requests in any other form, like a phone message, text message or US Mail. Once you have submitted a request we will review it and email you back our response. Most requests are billable and will be billed with out notice. We do not promise any amount of time that we will get back to you about your request. Some requests can be answered faster that others. We take weekends and holidays off to spend time with our families. Please do not expect an immediate answer regardless of your perception of the importance of your request.

Our products and services: – May be terminated at any time our terms of service is violated. You will not be entitled to a refund in any form regardless of the issues.  The termination will be with out notice. In some cases your contact information, domain and email accounts will be moved to a third party party such as but not limited to “Godaddy.com”.  This would be done to transition you away from our services, so that you can work out who your new provider will be. In this case we assume no liability for your account, it’s emails and domain names in any way and billing for this will be automatic.

Maintenance & Renewals: – None of our web sites include maintenance and charges for hosting and domain renewal services are standard on an annually renewal basis.

Licensing: – All of our web sites and content are owned by Profile Your City, Inc. and licensed to the Realtor, Real Estate Company, Brokerage or other vendor. The content and design of our web site products are only authorized for use under this license for the term of the relationship between Profile Your City, Inc. and you, the client. Our web site products may not be hosted, maintained or otherwise altered by anyone other than our company without our consent, and upon termination of the relationship, all files will remain proprietary to Profile Your City, Inc.. This includes any customization of graphics, design, widgets, IDX integration, etc, that we may have created for the client. At the discretion of Profile Your City, Inc., web sites may be offered to the client for a buyout price at the end of the relationship term. The price for a buyout of the content and design will be determined by Profile Your City, Inc. This buyout does not include any fees associated with maintaining the IDX system which is integrated into your web site.

Photography, Video, & Written Content Policies:

Including any other type of copy written materials: – All content provided by or for the client, is considered to be free of any copy write or license agreements needed to use said content.  You the client must have on record license agreements for all images used on your behalf. The responsibility for following third party copy written or license policy falls solely on you the client.

• Many times we are provided content or directed to the content by you the client. We assume the content is yours to use, so please make sure you own the rights to use all content on your website.
• Even if we create, research, find, ad or place any content on your website with with or with out your knowledge you are still responsible to review and verify that the proper agreements to use this content are in place.
• It is common for our designers to place images or content on our clients websites the responsibility still falls on the client to supply proper license paper work for these items.

We do not assume any liability for copy write or licenses issues, claims or violations regardless of the situation.

Email services: - We bill our current hourly rate for all email support question. Regardless of the issue, we bill for email support. We suggest you back up all your emails and do not guarantee the safe keeping or delivery of any emails. We do not in any way guarantee 100% up time or any percentage of up time on email accounts. We do not offer free email support. We do not warranty or support our email systems on any third party devices, such as iPhones, Blackberry, of any other device you may choose to check your emails with. We do not accept any clients who use our email systems to send hate mail, political propaganda or any negative materials in any way. We do not allow our email system to be used as a mass email marketing system. We do not allow our email system to be uses to send unsolicited emails in any way. If they did not ask for it and you send it and it becomes considered by spam by us or any other business, person, company or any other governing body then your in violation of our terms of service and your account may be terminated immediately.  From time to time your email account may be reviewed for our policy and terms of services. You email account may be reviewed by our staff to check for issues. Your email account may be moved, transferred, upgraded, downgraded or changed in ways we can not determine at this point. Your email system is not completely private and may be reviewed by our staff at any time.

IDX/MLS System Policy: – to the best of our knowledge the information provided is current and accurate, but we do not accept liability for any misrepresentations or inaccuracies. The information is provided by third party vendors and therefore cannot be guaranteed by us to be accurate 100% of the time.

Maintenance: Most of our products do not come with free maintenance. Unless you are on a paid plan that is in writing specifically quoting maintenance then you do not have free maintenance. Please contact us for our current rates on maintenance. Our rates may change at anytime and with out notice.

Terminating Your Account: If you want to terminate your services you must write us an email to support@profileyourcity.com with the words “Account Termination” in the email subject line. We require a advance 60 day termination notice and you will be required to pay for all services with in that time frame as well as any outstanding balance due to Profile Your City, Inc. Fees may apply to close, transfer or discontinue our services. If you use a credit card to pay for our products or services you agree to our terms of service. You also agree to not do a charge back (Ask For A Refund) to your credit card company for any reason.

Other: Some of our products, services or invoices may include the names or reference to “Profile Florida” or “Jeffrey Buck & Jennifer Buck” all rights and ownership is to be represented by, owned by and covered under the corporation “Profile Your City, Inc.” So as to never be confused these products and services are owned by Profile Your City, Inc.